Securus Technologies Encourages Customer Feedback

Securus Technologies is one of the powerful leaders in inmate calling and puts the needs of their customers first. As an initial government regulated provider, Securus CEO, Rick Smith believes a customer feedback forum is very important in crime prevention. He has said it goes beyond incarceration and to be successful it must include their customers. Now, they proudly use their surveillance and monitoring tools to help with crime prevention. To date, their program has been responsible for preventing several crimes. Their measures have successfully become a part of their permanent inmate calling network to protect the safety of the general public.


Securus Technologies Features


Packaging Services


Packaging services allowed friends and family members to send a prepackaged box of items to a inmate. Their packing services professionals will get the right products to the correct inmate and facility.


Remote Visits


Visitation is a great way to see an inmate over the internet. It requires you be on their visiting list, pay small fee, and have a compatible device. Visit their website and download their application to visit online and save time and money.


Securus Technologies is a popular inmate network inviting customers to a secure network.


Securus Technologies Provides Needed Services For Correctional Institutions and Families

Securus Technologies is a leading national provider of communications to correctional institutions, safety organizations and law enforcement entities in North America. I am amazed that at the present time, Securus Technologies serves well over 1.2 million inmates and over 3,400 facilities.


I was genuinely impressed when I learned of the scope and excellence of the communications programs that Securus provides for inmates and families which allows them to stay in communication with each other. I can readily see how the morale of inmates and families are kept at high levels by having the ability to stay in touch.


Securus has several plans for families and inmates to utilize. These vary from Direct Billing, where the bill is sent to a responsible party, such as the family, Advance Connect, where the bill is paid in advance, usually by the family, Traditional Collect where the called party pays the charge, if they accept it, and Inmate Debit where the inmate pays for the call.


Another feature that is very positively received is the virtual video conferencing feature. With this plan, inmates and their families can meet online via a video conferencing setup. It is live screening and it saves the family the time and expense of driving to the correctional facility and waiting in line for the limited available space to see their incarcerated loved one.


An added feature to the Securus communications plan is the voice recognition security feature. This application is able to recognize who is speaking on the phone on both ends of the call. This is done to be on top of calls that could be used for criminal purposes, both in and out of a facility.


The ability to stop the proliferation of drugs, alcohol, criminal plans and other nefarious activities is enhanced by this feature. If inmates and those outside are aware of this feature they are less likely to attempt criminal activity.


Securus Technologies – Most Trusted Name in the Correctional Industry

Technology has become an important part of our lives without which it’s hard to survive these days. More or less every field is witnessing a massive growth due to the development of new technologies, and similar is the case in the correctional sphere. Many new technologies are being developed to help the inmates as well as the law enforcement agencies. One of the companies that have made an immense contribution to the correctional industry is Securus Technologies.



The company has developed highly efficient inmate communication services that allow the prisoners to communicate with their loved ones without having to spend a fortune. Even though there are many companies out there that offer a wide variety of inmate communications services, Securus Technologies has taken the lead due to its innovative inmate communication software and technology that is far more superior to what the counterparts offer.



Securus Technologies is also considered the market leader in the field of investigative technology. The services like LBS and Investigation PRO are highly admired by the law enforcement agencies, and it’s being used on a broad scale by many different companies across North America. At the moment, more than 3,400 law enforcement agencies are using the services of Securus Technologies, and it’s a figure that is expected to grow manifolds in the time to come as the company is on massive expansion mode. Securus Technologies plans to open up regional offices across the country to be able to market its products and services in other states as well.



The law enforcement fraternity greatly appreciates Securus Technologies because it can contribute tremendously to the industry. It has made the lives of law enforcement officers much easier and is also helping them stay safe on the line of duty. Securus Technologies is one of the most trusted names in the correctional industry.



How Securus Technologies is Helping Law Enforcement

When my team of crime scene investigators is working a case, we need to rely on a number of sources to provide us information that will lead to the capture of our fugitive. In many cases we are working with suspects who are working alone and do not have family or friends helping to keep them on the run. When we have little to go on, then we really have to increase our efforts on using past experiences to bring these suspects into custody.


We had a really troubling case we were working on because the suspect was committing crimes in our city but would blend right into the population with nothing as far as leads. We caught the suspect on a number of surveillance cameras, but his face was hidden and he was gone in seconds after committing those crimes. The only thing that we had going for us at this point was that we knew he was going to strike again this month.


With zero leads, we moved our efforts to the local jail, and began questioning inmates. While they didn’t talk to us directly, we must have hit a nerve because officers began picking up chatter on the inmate call monitoring system about our suspect. Securus Technologies recently put the new call system in that prison and have a history of incredible work with law enforcement. The company has one objective, making the world safe to live for all, and we were about to get a real glimpse into the workings of their system.


It appeared our visit upset one inmate who called his family to warn them that law enforcement might be coming to the house and to hide anything related to our suspect. That lead was the key to connecting the dots in this case and getting this suspect into custody quickly.